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How to change an order (Size)

 

The change of your order will be totally free and you will have 14 calendar days from the reception of your purchase to request it. (Sale and Outlet Orders. Exchanges 9€)

Please, contact our customer service at contact@fredmartincollection.com, indicating your name, order number and the new size you need.

A deliveryman will pick up your purchase and give you the new size at the moment. Remember to repack your purchase in the original box.

If you need to make another change, we inform you that you must face the cost of the subsequent shipments.

For international orders, please send the package with any courier service at your cost to our facilities:

Fred Martin Collection:

Calderón de la Barca, 42

03201 Elche (Alicante) – SPAIN

Phone: +34 637 059 866

Once we receive the package, we will notify you via email and send you the new size for free.

 

How to make your return

 

For returns, the process is very similar. You have 14 days from the receipt of your order to return a product. This refund will be processed free of charge.

You can also return the item through our online store in 3 easy steps:

1. Send us an email to contact@fredmartincollection.com indicating the order number and the products you wish to return.
2. Prepare the package, you must use the original shipping box
3. We will send a courier service to collect the unwanted item.

For international orders:

1. Send us an email to contact@fredmartincollection.com indicating the order number and the products you wish to return.
2. Prepare the package, you must use the original shipping box
3. Send the package with any courier service at your own cost to our facilities:

Fred Martin Collection:

Calderón de la Barca, 42

03201 Elche (Alicante) – SPAIN

Phone: +34 637 059 866

As soon as we receive the package we will proceed with the refund of the order, so that you have it available as soon as possible.

All products must be unused and properly labeled, as we can not accept any return of an item that is not in perfect conditions.

 

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