How to make your return

 

If you are not happy with your purchase and wish to return an item, please return your order within 14 days from receiving your order by following the instructions listed on your Return Merchandise Form.

Orders must be returned unused and in the original packaging.

Once we have received your return, we will do our best to process it quickly. As soon as your return is processed, we’ll send you a confirmation via email.

We aim to process any returns within 14 calendar days and will contact you once the process is completed.

Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.

The costs of the return differ based on the shipping company and country that you ship it from.

Please check with your local post office for the price.

Fred Martin Collection strongly recommends that every item is returned using registered mail.

If the return is not shipped using registered mail, Fred Martin Collection cannot be held liable for missing items.

Customized products cannot be returned. Items included in sale or outlet section cannot be returned.

We aim to provide a smooth and easy order process.

If you experience any issues with your order, please contact us:

  • Whatsapp : (+34) 637 059 866
  • Email us at contact@fredmartincollection.com.

Please include your order number at all times when emailing us.

Our Customer Service is available during weekdays from 9:00 am until 18:30 pm (CET).

International Returns

All returned items should be declared as ‘Returns and Repairs of Spanish Merchandise’ on the customs declaration.

This should be written on the packaging as well as in the declarations form.

Returned packages that don’t have this mention may not be successfully delivered to our warehouse and might be subjected to additional fees.

Did you receive my return?

Once we have received your shipment, we will process the return as soon as possible.

Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card.

We will send you an email once this is finished.

Can I exchange my shoes?

Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Fred Martin Collection.

Please return the shoes that you do not wish to keep and we will activate a digital private coupon, so you can place a new order.